bdru's Privacy Policy

Introduction and Scope

bdru ("we", "our" or "platform") operates a reliable online entertainment and betting service for users in Bangladesh. This privacy policy ("policy") describes what information we collect when you use bdru's website (bdru.cam) or related services, how we use and store that information, and the steps we take to protect your privacy.

This policy applies to all registered members, visitors, and anyone who uses our services on the site. By using bdru's services, you are considered to have fully accepted the terms of this privacy policy. If you disagree with anything while reading this policy, please contact our support team.

Our Terms and Conditions page should also be read alongside this policy, as both documents together govern the terms of your bdru account and services.

What Information We Collect

bdru collects user information in various ways. This information falls into two main categories — what you provide directly and what is collected automatically.

2.1 Information You Provide

During account registration and verification, we collect the following information:

• Full name (as per national identity card)
• Date of birth (for age verification — individuals under 21 cannot register)
• Email address
• Mobile number
• Password (stored in encrypted form)
• Payment-related information — such as bKash number, Nagad number, Rocket account, or bank account details
• Documents required for identity verification (such as a copy of the national identity card)

2.2 Automatically Collected Information

When you use bdru, our system automatically records certain technical information:

• IP address and geographic location (country and division level only)
• Browser type and version
• Device type (mobile, tablet, or desktop)
• Date and time of site access
• A log of the pages you visited
• Game session data — bet amounts, win/loss history, game preferences
• Data collected through cookies and similar tracking technologies

2.3 Information Received from Third Parties

In some cases we may receive limited information about you from payment processors, identity verification services, or fraud prevention agencies. This information is used solely to confirm your identity and for security purposes.

Purpose of Using Your Information

bdru uses your information for specific and lawful purposes. Those purposes are set out in detail below:

We never sell your information to marketing third parties. Details of information sharing are described below in section 5.

Cookies and Tracking Technologies

The bdru website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser or on your device.

4.1 Types of Cookies We Use

• Essential cookies: Essential for the core functionality of the site — such as maintaining login sessions and security tokens.
• Functionality cookies: Help remember your preferences and settings, such as language preference.
• Analytics cookies: Used to understand site usage patterns and improve the service.
• Security cookies: Help prevent fraud and automated attacks.

4.2 Cookie Controls

You can block or delete cookies by changing your browser settings. Please note that disabling essential cookies may prevent some important site functions — such as login or payment — from working properly.

Sharing Information with Third Parties

bdru does not sell or rent your personal information. However, in the following limited circumstances we may share necessary information with specific third parties:

5.1 Payment Service Providers

To process transactions, we share necessary financial information with bKash, Nagad, Rocket, Upay, and banking partners. These service providers operate under their own privacy policies.

5.2 Game Providers

Games from Pragmatic Play, Spribe, JILI, PG Soft, Evolution Gaming, Ezugi, and other game providers are operated on our site. Limited session data may be sent to these providers' servers to ensure game session fairness and for technical integration.

5.3 Legal Obligations

We may be legally required to disclose information in response to a court order, government directive, or lawful request from a law enforcement agency. In such cases we will always disclose only the minimum information necessary.

5.4 Business Transfers

If any part of bdru's business is merged or transferred in the future, user information may be part of that process. We will notify users in advance of any such change.

Data Security Measures

bdru follows industry-standard security technologies and practices to protect your personal information.

• SSL/TLS Encryption: All data transferred between the site and your browser is secured with 256-bit SSL encryption.
• Password Hashing: Your password is never stored directly — it is converted and stored using a strong hashing algorithm.
• Access Controls: Only authorized staff, and only to the extent needed to carry out their responsibilities, have access to your information.
• Security Monitoring: Our systems have measures in place to detect unusual activity through continuous monitoring.
• Data Backups: Regular backups are kept on secure, encrypted servers.
• Two-Factor Verification: Additional verification may apply for suspicious logins or large financial transactions.

While we are committed to ensuring the highest level of protection, no method on the internet is completely impenetrable. Keep your account password confidential and never share it with anyone.

Data Retention Period

bdru does not retain your information longer than necessary. Retention periods for specific types of information are as follows:

• Active account information: For the entire duration the account remains active.
• Transaction records: Financial transaction information is retained for a minimum of 5 years, which helps meet legal and regulatory requirements.
• Cookies and session logs: Generally deleted within 30 days to 12 months.
• Customer support communications: May be retained for up to 2 years after a matter is resolved.
• After account closure: Most personal information is deleted within 6 months, although certain information may be retained for a defined period due to legal obligations.

Your Rights and Choices

You have important rights over your personal information. bdru respects these rights.

8.1 Right to Access Information

You may request a copy of the information we hold about you at any time. We will respond within 30 days of the request.

8.2 Right to Correct Information

If any information we hold about you is incorrect, you may request a correction. Many details can be updated directly from account settings; for the rest, please contact support.

8.3 Right to Delete Information

You may request deletion of your information along with an account closure request. However, certain information may be retained for a defined period due to legal obligations or the need to resolve disputes.

8.4 Opting Out of Marketing Communications

If you do not wish to receive promotional emails, you can stop them at any time. However, important notifications related to transactions and security will continue to be sent.

8.5 Right to Lodge a Complaint

If you believe your privacy rights have been violated, please contact us first. We are committed to resolving issues promptly and fairly.

Protection of Minors

bdru strictly prohibits registration and use of services by individuals under the age of 21 (for ages 21+ only). We do not intentionally collect any information from minors.

An age verification process is mandatory at registration. If we become aware that information from a minor has been collected, we will immediately close that account and delete all related information.

If you believe a minor has registered on our platform, please notify us immediately at [email protected].

Privacy and Responsible Gaming

We may use information about your gaming history and behavior to apply responsible gaming policies. For example, if an unusual gaming pattern is detected, we may contact you or arrange self-exclusion at your request.

To learn more about responsible gaming, visit our Responsible Gaming page.

Policy Changes and Updates

bdru may update this privacy policy from time to time. Before changes take effect, we will:

• Update the "Last Updated" date at the top of this page.
• Notify registered users by email of any significant changes.
• Where applicable, your confirmation may be requested at the time of login.

Continued use of the service after changes are made will be considered acceptance of the new policy. If you disagree with any change, you have the right to close your account and request deletion of applicable information.

Contact and Complaints

If you have any questions, comments, or complaints about this privacy policy, please contact us.

Related pages: Terms and Conditions  |  Responsible Gaming  |  FAQ